The front desk is now in every room.
Your guest scans the QR code in the room with their own phone and speaks; Simena takes the request, creates the order and routes it to the right team. In every language, 24/7.
- Instant, fluent voice answers
- Speaks 40+ languages
- No app or device needed
- Live in 2 hours
Enter the room. Start talking.
You are in a hotel room. Ask for something in your own language: extra towels, room service, a late check-out. Watch in real time how Simena takes the request and how the task reaches the team.
The guest speaks. Your team gets to work.
- 1
The guest scans the QR and speaks.
No app to install — from their own phone, in their own language: “Could you send up a coffee and a slice of cake?”
- 2
Simena understands at once and replies.
Without making them wait, it matches the request to your menus and rules in a fluent conversation, clarifies if needed, and creates the order.
- 3
It lands with the right team.
The task appears on the right department’s screen within seconds, and the guest gets real-time information.
Every guest, in their own language, in your tone.
A conversation that never stalls
Most voice assistants pause before every answer. Simena replies within seconds, so the guest feels they are talking to a person.
40+ languages
Ask in German, get German. Ask in Arabic, get Arabic. Your team sees the request in Turkish.
24/7 concierge
At 3 a.m. or during the check-in rush, nobody is left waiting on hold.
Your tone
A corporate city hotel or a relaxed resort? The assistant speaks in your property’s own style.
Your knowledge
Your menus, your service hours, your rules. Simena answers only from what you enter — it never makes things up.
No app
The guest downloads nothing and signs up for nothing. Scanning the QR is enough.
Every request, order and task on one screen.
- Create your departments and users freely, the way your operation works. Simena routes requests and tasks to the right department.
- Everyone sees their own work: each team reaches only its own task screen, with status, time and room number.
- You manage the menus and services: Simena instantly knows about every menu and service you add.
- No request is ever lost: nothing left forgotten on the phone or lost on paper. Everything is recorded.
| Room | Request | Team | Status |
|---|---|---|---|
| 118 | Late check-out | Front Office | |
| 304 | HVAC fault | Engineering | |
| 203 | Poolside drinks | Room Service | |
| 402 | Extra pillows | Housekeeping |
Live in 2 hours. No IT team needed.
- 1
Open your account
Define your departments and your users.
- 2
Upload your menus and rules
Room service, service hours, frequently asked questions.
- 3
Place the QR cards in the rooms
Put the print-ready cards on the nightstand or in the key-card holder; your guests start talking right away.
Our integration APIs are ready. If your PMS or other systems support integration we connect them within a few days — but it is not required to get started.
Smart service that fits your budget.
Predictable cost
24/7 service in every room of your hotel, with pricing that never strains your budget and takes shape with your room count.
Flexibility for your season
Pause the service while your hotel is closed. Your account, settings and teams stay intact; next season you pick up where you left off.
A fast, effortless start
Ready to use in about 2 hours — no long projects, extra hardware investment or complex training.
No long-term commitment
Start with a subscription model that suits your needs and keep your flexibility, without being tied to long-term contracts.
The questions people wonder about most.
Do we need to put a device in the room?
No. The guest scans the QR code in the room with their own phone and starts talking without installing an app.
How fast does it respond?
Within seconds. The conversation flows as if the guest were talking to a person.
Which languages does it speak?
Every common language the guest speaks. Simena replies in the guest’s language while your team sees the request in Turkish.
What if the assistant gives wrong information?
Simena answers only from the menus and rules you enter. It never makes up what it does not know; it passes the request to your team.
Does it work with our existing systems?
It works on its own. Our APIs are ready; if your systems support it we integrate with your PMS and other systems within a few days.
What happens when the season ends?
You freeze the in-room assistants and the assistant fee stops. Your account, users, menus and task management system are preserved. When the season starts the assistants are switched back on — you set nothing up again.
Is guest data safe?
Guest data is stored in your hotel’s account and used only to run the assistant. We share our KVKK and data-retention policy with you.
Your guests are ready to talk.
Try it yourself first, then let’s talk about how it fits your hotel.
Schedule a call
Tell us a little about your hotel and we will get back to you with a tailored quote.